Case study · fresh-produce company
A front office that made itself redundant
Two people spent all day dealing with drivers at the desk. A self-service dock kiosk took that over — along with the whole paper process behind it.
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2 FTE
front office saved
€80k
lower costs per year
100%
automated paper process
The situation
Every truck started at the desk
At a fresh-produce company, drivers arrive all day to collect orders. Every driver reported to the front office, where two employees arranged everything before the truck could be loaded.
What happened per driver
- 1Ask for the order reference
- 2Open the door to the docks
- 3Call an order picker to bring the right pallets to the dock
- 4Print the transport documents
- 5Have them signed, scan them and link them to the order
Manual work, queues at the desk and forgotten steps — two full-time jobs’ worth.
The solution
A kiosk where the driver handles everything
We built a self-service kiosk with a connected printer, linked to the warehouse system. The driver goes through five steps; the rest happens automatically:
- 1The driver types or scans the reference at the kiosk.
- 2Selects the dock where the truck is parked.
- 3LED lights flash at that dock and in the warehouse.
- 4Order pickers immediately see which pallets go to which dock.
- 5Transport documents are printed, with an access code for the door to the docks.
Signing, scanning and linking the documents to the order then happens fully automatically.
- 1 Driver scans or types the reference
- 2 Selects the dock where the truck is parked
- 3 LEDs flash at the dock and in the warehouse
- 4 Order pickers bring pallets X, Y, Z to dock 5
- 5 Transport documents + door code roll out
2 FTE front office saved
no front desk, manual communication or forgotten actions
€80k
per year
The result
2 FTE and €80,000 a year saved
- No front desk and no queue: drivers are on their way sooner
- No manual communication between desk and warehouse
- No forgotten steps: every document is signed, scanned and linked
- Two colleagues freed up for work that adds value
What does this mean for you?
The kiosk is custom-built for this warehouse — but the pattern shows up everywhere: an action people repeat all day, with paper and phone calls in between. Where is that in your company? At the desk, in the inbox, at invoice checking?
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